We're Committed To Helping You

Our goal is simple: To help you resolve your delinquent account as quickly as possible and in a professional manner. Life happens and sometimes people simply get behind on their financial obligations. We want to help you get past these bumps in the road in as stress-free manner as possible. Below are some tips on how we can work together as efficiently as possible:

How do I make a payment?
How do I report a wrong number?
Who should I contact if I have a question about my account?
Did you receive a collection letter from us and don’t know why?
Who can I contact if i have a concern?
We want to hear about your experience with TAG!
Ask Dr. Debt
Collectors Pledge

How do I make a payment?
If you would like to speak to a credit counselor please call 1-800-859-7435 who can help you resolve your delinquent account and answer any questions you may have about your account. You can also use our online payment system to pay online.

How do I report a wrong number?
At The Affiliated Group, we want to make sure we are contacting the correct parties. Please call 1-800-859-7435 to report the number and we will promptly remove it from our system.

Who should I contact if I have a question about my account?
We understand that you want to reach the right person to address your question or concern. To determine the best contact person for you, please refer to the number on the correspondence you received – along with your account number. If you cannot access either, please call 1-800-859-7435 to speak to one of our credit counselors.

Did you receive a collection letter from us and don’t know why?
Did you receive a call or letter from The Affiliated Group and are unsure as to why? Please call 1-800-859-7435 to speak with one of our credit counselors.

Who can I contact if I have a concern?
We strive to serve the needs of all consumers in the most accurate and professional manner possible. If at any time you feel as though we’ve not acted in this manner, please contact us at 1-855-TAG-CARES (1-855-824-2273) to speak with our compliance department, who will help resolve your issue.

We want to hear about your experience with TAG!
We would love to hear about your positive experience working with The Affiliated Group. Please fill out our contact form detailing your experience and we will be sure to pass along your kind words.

Ask Dr. Debt
If you have other questions not answered here please visit www.askdrdebt.com to access a library of frequently asked questions about consumers rights related to collections. Our goal is to ensure that you are fully informed about your rights as a consumer.

Collector's Pledge
As a means of demonstrating our commitment to helping you, we require all of our collectors to work in a manner that follows the Collector's Pledge, which reads:

I believe every person has worth as an individual.
I believe every person should be treated with dignity and respect.
I will make it my responsibility to help consumers find ways to pay for their debts.
I will be professional and ethical.
I will commit to honoring this pledge.

If at any time you feel as if we’ve not followed this pledge, please contact us at 1-855-TAG-CARES. We’ll do our best to help resolve your issue.