Blog: 2014

Study Shows That Millennials Struggle With Debt After Recent Recession

June 12th, 2014

Wells Fargo recently conducted a study about the generation known as the "Millennials." Specifically, the study focused on the effects of the 'Great Recession' of 2008 and the pressure that it has placed on the generation in terms of debt.

Interesting points from the study include:

Industry News: CFPB Presents Report to Senate Committee

June 11th, 2014

CFPB director Richard Cordray presented the Bureau's semi-annual report to the Senate Committee on Banking, Housing, and Urban Affairs earlier this week. That report did not exactly paint a pretty picture in terms of the amount of consumer complaints about the debt collection industry.

As passed along by ACA International (h/t InsideARM), Cordray said the following about consumer complaints:

Should Nonprofits Be In The Debt Collection Business?

June 3rd, 2014

That is the question posed by Bill Bartmann, self-appointed spokesman for and harshest critic of the debt collection industry.

FDCPA Lawsuits Are Down, Again

June 2nd, 2014

With enough data to start to project how things will pan out for the rest of the year, it looks like Federal Debt Collection Practices Act (FDCPA) lawsuits against collection agencies will be down once again in 2014.

This continues a trend from the last three years. Patrick Lunsford provides additional detail on the FDCPA suits so far in 2014 over at InsideArm:

Video: ACA International Featured on Daily Buzz Segment

May 29th, 2014

In an effort to get the word out and continue to educate consumers about the way that the collection industry actually works, ACA International was featured on a "Daily Buzz Segment" this week.

Recap: TAG Client Event 2014

May 20th, 2014

The Affiliated Group was privileged to host a number of our clients for a two day event last week here in Rochester, MN. On Wednesday we held a golf event and a get-together for food and drinks. It was great to spend time relaxing and socializing with our clients.

On Thursday it was down to business. Held at the Rochester International Events Center, TAG hosted a day full of informational and engaging sessions. Topics for these sessions included:

National Stories Take Aim at Debt Collectors: Fair or Foul?

May 13th, 2014

Once again the debt collection industry found itself the topic of opinion columns this past weekend. Once again these stories took aim at the worst of the industry and used it to make blanket assumptions about the industry as a whole.

ACA Holds First Annual Legislative Conference On Capitol Hill

May 8th, 2014

ACA International held its first annual Legislative Conference on Capitol Hill in Washington D.C. this week. More than 60 members of ACA, including TAG's own Mark Neeb, participated in the Conference as ACA advocates for the credit and collections industry. Those members participated in over 100 meetings over the course of the week.

Among the key points of the Conference were the following:

Stat of the Day: Collection Agencies Excel at Resolving BBB Complaints

May 1st, 2014

collection agencies are on top of things when it comes to complaints filed to the Better Business Bureau. Counter to popular perceptions of the collections industry, companies continue to maintain an excellent track record when it comes to responding to and resolving BBB complaints.

Collection Agencies Hindered by Hitches in CFPB Email Notification

April 16th, 2014

Forever fighting the stigma of their industry, collection agencies face tremendous pressure to respond swiftly and appropriately when a consumer files a complaint against them. This is true of any company whose work includes customer service, of course, but there is slightly more pressure on certain industries than others. In the case of collection agencies, a delay in responding stands to confirm beliefs held by certain people about companies who care little for how people are treated and care only about collecting money.


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