Blog: 2014

ACA President Discusses Industry Issues

August 27th, 2014

The debt collections industry has always been under the spotlight. That has not necessarily been the case for positive reasons; typically it is an extension of the fact that people still perceive this to be an industry where collectors threaten and harass consumers into paying their debts, complete with gold chains and baseball bats.

The Affiliated Group completes a group ALS Ice Bucket Challenge

August 24th, 2014

The ALS Ice Bucket Challenge has, without question, taken over the internet in the last few weeks. As anybody with a Facebook profile can attest, people all over the country have taken video of themselves dumping ice water on themselves while nominating their friends to do the same, raising awareness, and making donations to research for ALS, or “Lou Gehrig’s Disease” as it is commonly known.

Debt Collections: Not All Collectors 'Hound' And 'Harass' People

August 13th, 2015

National media coverage of the debt collections industry is important and useful. When a writer for a publication like the Chicago Tribune pens a column dedicated to consumer education for those who have debts placed with a third-party agency, that has the potential to be a good thing.

The Problem With Trying To 'Outsmart Collectors'

August 1st, 2014

On the Money section of their web site this week, Time Magazine ran an article entitled: "9 Ways to Outsmart Debt Collectors."

The approach of the article makes sense, as the Buzzfeed culture of the internet is such that people love lists and countdowns. In that sense, all this was missing was a slideshow. Unfortunately the title of the article, the headline that is worth clicking, implies that debt collections is always combative. It suggests that it is always "you vs. them" and that there are ways to fight back and get around the issue at hand.

In The News: Largest TCPA Settlement Ever Reached

July 31st, 2014

The Telephone Consumer Protection Act (TCPA) is in the news once again, and once again the news is relevant to collection agencies.

As passed along by Patrick Lunsford of, three ARM companies and Capital One came to a $75 million settlement in a recent TCPA case. That is the largest such settlement that we have ever seen.

Report: 35 Percent of American Adults in Collections

July 30th, 2014

Here is an interesting number, one that might surprise a number of people given the negative stigma that is attached to a person being sent to collections.

According to a recent report, more than 35 percent of American adults are in collections.

Patrick Lunsford of InsideArm passes along the data from the TransUnion report:

Report: Number Of Collections Lawsuits On The Rise

July 29th, 2014

When it comes to data about litigation and lawsuits in the collections industry, it is seldom enough to look at numbers on the surface to try and determine what is actually happening in the industry. We have no choice but to dig into the nuances of the situation, to look at the context to better understand what is happening.

TAG Sponsors Hole No. 4 At Annual Rochester Chamber Golf Outing

July 28th, 2014

TAG was honored once again last week to take part in the annual Rochester Chamber Golf Event at Willow Creek Golf Course here in Rochester, MN. It was a great as expected. We thoroughly enjoyed the opportunity to connect with people and businesses from the Rochester community.

This year's theme was time travel. For our hole, the par 4 no. 4 at Willow Creek, we went all the way back to 1903 to honor the Wright Brothers and the first flight.

Collections Industry Questioned Once Again In National Coverage

July 27th, 2014

It does not seem like an unreasonable request that companies within the debt collection industry would want to stand on their own merits rather than having a select number of rotten agencies represent the entire industry. Does one restaurant being found in violation of a health code mean that the entire food service industry is disgusting?

Latest Debt Collection Scam: Fraudulent Emails Claiming To Be From State Attorney General

June 16th, 2014

The latest debt collection scam to hit the news wires presents an opportunity to address two key points.

Number one: there are predatory people out there who actively try to take advantage of the fear of those who are in debt through fraudulent and aggressive scams.

Number two: these people are not debt collectors. They are criminals. The semantics are important when we discuss these actions and how they potentially shape public perception of our industry.


Subscribe to Blog: 2014