Blog: 2014

CFPB Report On College Credit Cards Highlights Importance Of Consumer Education

December 16th, 2014

When it wasn't clear what they were signing up for, many college students went through the process of getting a credit card. Furthermore, those credit cards were issued in the context of agreements between credit card companies and colleges.

Oftentimes, those students signed up largely due to a lack of information and eventually found themselves in trouble with credit card debt as a result. With new rules in place to address that problem, college students are offered different options and therefore have fewer credit cards.

Industry News: CFPB Addresses Medical Collections

December 12th, 2014

As part of a wide-ranging report this week, the Consumer Financial Protection Bureau (CFPB) addressed an issue that is relevant to many people and many companies: medical debt.

From health care providers to collection agencies to concerned consumers, the rising levels of medical debt are important and need to be discussed. What emerges is the understanding that consumers and companies need to work together to address these issues rather than taking any sort of adversarial approach to the situation.

Tips For Reading Tips About Dealing With Debt Collectors

October 31st, 2014

How to deal with debt collectors.

That is the angle of nearly all of the national coverage of the collections industry. It is usually a list, and it is usually presented as a survival guide of sorts that tells consumers how to avoid getting bullied, harassed, tricked, and other nasty verbs that get linked to collectors. While having consumers remain informed about their rights and about the process is crucial, to do so with blanket assumptions about all collectors continues to hinder the conversation.

Industry News: CFPB Report Outlines Debt Collection Violations

October 30th, 2014

A recent report from the Consumer Financial Protection Bureau (CFPB) includes a focus on violations in the debt collection industry. This report serves as a reminder for creditors and for collection agencies that it is simply impossible to remain competitive at the present moment if appropriate attention is not paid to issues of compliance.

Los Angeles Lakers Sued For Alleged TCPA Violations

October 29th, 2014

The Los Angeles Lakers offered fans a chance to have an interactive experience while attending games at the Staples Center. Like so many professional sports teams nationwide, the Lakers offered fans the opportunity to send a text message to get involved with an in-game promotion. In this case, the Lakers' production team offered to have fans' text messages displayed on the "jumbotron."

TAG President Mark Neeb Named On "Who's Who In Collections" List

October 24th, 2014

The Affiliated Group is proud to announce that our own President and CEO Mark Neeb has been named one of the people on the list of "Who's Who" in Collections for the year 2014. This year's group was announced earlier this month by Collection Advisor.

Those who were named to the list were asked various questions about the state of our industry. Mark was asked the following question as part of his inclusion on the list: "What must a collection professional do to make their mark in the collection industry?" Here is his response to that question:

Debt Collections Trends: FDCPA, TCPA Lawsuits On The Rise

October 23rd, 2014

The September debt collections data is in, and in an entirely unsurprising development, FDCPA and TCPA lawsuits are on the rise.

The biggest takeaway from this data is the continued need to address, update, and reform the outdated law that is the TCPA.

Patrick Lunsford of InsideArm breaks down some of the highlights from Septembers' lawsuit data and information year-to-date:

Medical Collections: Report Indicates That Uninsured Still Unaware of Open Enrollment

October 22nd, 2014

In medical collections, TAG has a saying: "two equally informed people rarely disagree." When it comes to the landscape for medical facilities in the coming months, however, it is a lack of information that stands to present a significant challenge.

President Obama Signs Executive Order On Identity Theft

October 20th, 2014

Data security and identity theft are prominent topics for any industry these days. For collection agencies, providing data security is one of the important things we can do to provide peace of mind for our clients. It is on that front that some significant news came on a national level this week.

Debt Collections Trends: More Consumers Claim Debt Is Not Theirs

October 6th, 2014

In debt collections, the conversations between consumers and collectors must be two-way conversations. Both parties need to listen so that everybody is informed about the facts of the situation and what the process will be.


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