In an effort to get the word out and continue to educate consumers about the way that the collection industry actually works, ACA International was featured on a "Daily Buzz Segment" this week.
ACA International held its first annual Legislative Conference on Capitol Hill in Washington D.C. this week. More than 60 members of ACA, including TAG's own Mark Neeb, participated in the Conference as ACA advocates for the credit and collections industry. Those members participated in over 100 meetings over the course of the week.
From March 2-8, 2014, it will be the Federal Trade Commission's National Consumer Protection Week. This creates an opportunity for businesses across a number of industries to think about and discuss the importance of certain practices to protect the best interests of consumers.
In the collection industry this is an especially sensitive topic. The negative stigma often attached to our industry results, in part, from the difficult nature of the conversations we have with consumers. Those instances of abusive practices by the bad apples in our industry are especially harmful.
Who are those guys? Are those rooms going to be their offices?
There was some initial confusion among TAG employees when they saw that two rooms near the front of our new facility bore the names “John W. Johnson” and “Charles F. Lindemann.” In actuality they are our training class rooms, and they are named in honor of two important figures in the history of the collections industry.